Shipping Information

At Zoosnug, we're excited to offer FREE shipping on all orders!

Order Processing Times

Please allow 1-3 business days for us to process and dispatch your order once it’s placed. Your order is considered dispatched when it has been handed to the shipping carrier and is on its way to your address. During peak seasons and holidays, processing times may extend up to 7 business days.

Estimated Shipping Times

The delivery time of your package depends on various factors, primarily your location. Below are the estimated shipping times for different countries:

🌎United States: 6-12 Days

Please keep in mind that during peak times or holidays, shipping carriers may experience delays, and tracking updates may be slower than usual. International shipments may also face unexpected customs delays, which can affect the delivery time.

Order Changes and Shipping Details

It is your responsibility to ensure that the shipping details provided during checkout are accurate and complete. Incorrect or incomplete information may result in delayed processing or order cancellation. If there are any system-detected issues with your shipping address, our customer support team will reach out within 3 business days to verify the details. If we don’t hear back from you, we may cancel your order.

If you notice an error in your shipping information, please email us at info@zoosnug.com within 24 hours of placing your order. We will do our best to make any necessary changes, though we cannot guarantee adjustments after this window.

Delayed Delivery

While we aim to process and ship all orders quickly, delays can occur due to reasons beyond our control. External factors, such as adverse weather, transportation disruptions, or issues with the courier service, can sometimes affect delivery times.

If your package is delayed, we’ll work with the courier service to get your package to you as soon as possible. Additionally, delays may arise from issues such as product availability, address verification, or payment processing. We will notify you promptly if any issues arise.

Please note that Zoosnug is not liable for delays caused by external circumstances, and we cannot guarantee an exact delivery date. We will, however, keep you informed and offer any support we can to help resolve any issues.

Lost or Stolen Packages

Once we hand your package over to the courier, it’s out of our control. If your package is lost or stolen, please contact us at info@zoosnug.com, and we’ll assist you as best as we can.

We recommend contacting the courier company directly to file a claim, as most have a process in place for lost or stolen packages. We will also follow up with the courier company on your behalf to keep you updated.

Please note that Zoosnug is not responsible for lost or stolen packages, and these situations are not covered by our refund policy. However, if the package cannot be located, we may offer a replacement depending on the circumstances.

In some cases, the courier may be able to locate and deliver the package. If the package is truly lost, we suggest filing a police report.

Shipping Policy Changes

Zoosnug reserves the right to update or modify this Shipping Policy at any time without prior notice. It is the customer’s responsibility to review the most current version before making a purchase or using our products.

By purchasing and using Zoosnug products, you accept the terms of this Shipping Policy, including any changes made.

We encourage you to periodically review this policy to stay updated. If you have any questions or concerns about our shipping policy, please don't hesitate to contact us at info@zoosnug.com.